Documentation starts with good intentions.
The team writes thorough guides when the system is built. But systems change faster than documentation.
Every code change should theoretically update documentation. But the developer making the change has other priorities.
The ticket said 'implement feature X'—not 'implement feature X and update all affected documentation.' And no one checks. The reviewer looks at the code, not the docs.
The PM celebrates the feature launch without asking 'did we update the documentation?' So documentation drifts. Slowly at first—a method renamed here, a config option changed there.
Then faster—entire workflows replaced, services deprecated, new services undocumented. Within a year, the documentation describes a system that no longer exists.
People learn to ignore it. 'Check the code' becomes the standard answer.
New hires spend extra weeks piecing together how things actually work.
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