Every team has experienced this argument.
Developer moves a ticket to 'Done.' PM asks: 'Is it tested?' Developer: 'I tested it locally.' PM: 'Is there automated test coverage?' Developer: 'That wasn't in the ticket.' PM: 'Is the documentation updated?' Developer: 'What documentation?' The problem isn't the developer or the PM. It's the lack of shared understanding about what 'done' means.
Without explicit criteria, everyone brings their own assumptions. The developer thinks 'done' means 'code complete.' The PM thinks it means 'ready for users.' QA thinks it means 'tested.' Operations thinks it means 'deployable.' Nobody's wrong—they're just using the same word to mean different things.
This creates friction, delays, and quality issues. Work gets marked done that isn't.
Sprint ends with 'done' tickets that still need work. Technical debt accumulates from skipped steps.
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